Download and return the attached form via email to support@paylinedata.comsubmit via a ticket or fax the completed form to 800-660-0318.   This form should be used when updating any of the following information: 

  • Main Contact Name
  • Address
  • Phone/Fax Numbers
  • Email

If you need to change the ownership, legal business name or DBA (Doing Business As) name, please see our "Change of Legal Entity Amendment" support column.  

Full Details: 

To update the main contact information for your merchant account, please fill out the change request form and submit. These changes take 2 – 3 business days to update in our system. You will receive an email confirmation once the change is complete along with instructions on how to update this information on your terminal, point of sale system or virtual terminal (if required).

To keep your account secure, all merchants who submit account changes should verify the account by providing the Merchant ID and the last four digits of the federal tax ID on file.  If the information provided does not match what we have on file, a representative will contact you to obtain the correct information.