- ACH Change Amendment form signed
- Voided Check or Bank Letter.
If you need to change the contact information such as main contact name, phone/fax number, address or email, please see our "Update my business contact information" support column.
If you need to change the ownership, legal business name or DBA (Doing Business As) name, please see our "Change of Legal Entity Amendment" support column.
To update the banking information on your merchant account, please fill out the form and email it to us with the proper supporting documentation. All bank changes require a form to be signed and returned to us along with a voided check. Voided check must be permanent check and not a temporary check issued by the bank when you open the account. If you do not have checks, we can also accept a letter from your bank signed by a bank officer on bank letterhead with the name of your business and your routing and account numbers.
Once we receive your signed form back with voided check or bank letter, bank changes take 2 – 3 business days to process. You will receive an email confirmation once the change is complete.